Customer Service:
We never had to call the customer service phone number. The sign-up process on the web worked fine and no complaints or inquiries occurred so far.

Phone Line Availability:
We never had a problem that the call didn't get through. Most of the time the quality of the call is very good. I encountered an echo effect on transatlantic phone calls a couple of times. One time it disturbed me so that I hung up and called again at which time the phone connection was again in very good quality.

Billing:
OneSuite is based on prepaid. The minimum amount that can be added to your account is $10. You can call only as long as there is money on your account. Recharging of the account can be made via the web or phone with a Visa or Master card (credit or debit card). The account is closed if no money has been deposited for six month at which point one would loose the existing balance.

Call details and charges are available for each PinDial and ZipDial number that you have set up (see below for explanation of PinDial and ZipDial). The account summary screen displays the remaining balance and the date the account expires.

Screen shots: [Account Summary] [Call Details]

Features:
OneSuite is a dial-around service meaning that you either have to call a 1-800 number or a local access number. Using a local access number gives you additional savings on the call but unfortunately these access numbers are only available at major cities. To simplify the usage of OneSuite a couple of features are provided.

With PinDial one calls the access number and then enteres a pin number to place phone calls. With you designate a phone number so that any calls made to the access number from that phone do not require a pin number. This simplifies the usage of OneSuite from home or work. Unfortunately an account can only support a total of 4 PinDial and ZipDial combination. As previously mentioned each of the 4 have their own usage listings. So you could easely track how many calls where made through a specific ZipDial or PinDial.

The RapiDail phone book allows you to store phone numbers that you can then dial by typing a number between 10 and 60 followed by the # sign. The only problem is that you have to remember these numbers since only the web displays whose number the RapiDail is assigned to. To hang up and place an additional phone call without having to go through dailing the access number you can just press the # sign twice.